Home > New Orleans jobs > New Orleans accounting/financial

Posted: Saturday, February 10, 2018 12:05 AM


Company Name:Precision Payment Systems

At Precision Payment Systems, we pride ourselves on exemplary customer service. We are dedicated to providing a variety of merchant services for all business types, from retail to e-commerce.

If you're a creative professional who loves serving others and problem-solving, has a passion for driving positive change and wants to better the world with your ideas, we want to hear from you!

The Rundown: The main role of Client Experience Specialist I is to manage client requests and inquiries after the on-boarding and initial implementation phases are complete. This requires the candidate to possess knowledge and understanding of customer service in general as well as some industry concepts, practices, standards, rules, procedures, and guidelines (training provided). Must be sensitive and comply with the non-disclosure requirements of having access to confidential information as well as pleasantly persistent to address needs on behalf of our customers. Each interaction is an opportunity to show a customer what you are made of; if you've got a true desire to help people we want to hear from you!

Location: New Orleans LA

Job Type: Full-time

Required Education: a Bachelor's Degree or 1 year experience equivalent

Essential Duties and Responsibilities (other duties may be assigned):

● Maintains base of assigned client accounts to prevent attrition
● Must keep up to date with PPS systems- CRM, database, other internal software, etc.
● Manage technical requests (as directed by Sales) such as updating VAR sheets, file builds, downloads, gateway and terminal deployment
● Resolve issues relating to equipment, software, and cross-sell products and services
● Report billing requests to AR in a timely manner for invoice generation
● Responsible for light troubleshooting of standalone credit cards terminals and payment gateways
● Facilitate and manage software integration processes on behalf of clients
● Monitor terminal upgrade opportunities
● Coordinate with partner banks, processors, gateways and vendors (both software and hardware) when necessary
● Provide support to merchants with PCI, equipment, EMV or related inquiries
● Perform a variety of tasks and provide support as needed to optimize satisfaction and retention
● Proactively communicate with customers to help them understand the interworking's of our products and services
● Assist with changes to merchant information such as updating addresses, phone numbers, checking accounts, etc.
● Refer customers requesting new merchant accounts to the appropriate sales area.
● Special projects as assigned by management (calling campaigns, system updates, customer mailings, etc.)
● Assist with merchant account closures
● Assist with gift/loyalty card on-boarding, training, and development at the discretion of Sales
● Strong team player, positive attitude, and passionate about providing WORLD CLASS customer service
● Strong oral and written communication skills
● Can manage in an organized, proactive and independent manner to meet all required time frames and commitments in a high volume, fast paced environment
● Highly experienced with technology with solid experience with MS Office
● Have fun and kick butt at all times

We are looking for someone with:

● Previous experience working in a customer service or technically-oriented field
● Must be able to communicate in a clear and logical fashion verbally and in writing
● Must take pride and satisfaction in helping people
● Must possess patience and thoroughness
● Must prioritize identifying and solving problems above merely answering questions
● Ability to effectively solve complex problems and explain it in simple form
● Extensive personal computer skills a must

…And also embodies our culture code:

● Humble: Have humility and be respectful; we’re here to serve others!
● Effective: Get stuff done!
● Adaptable: Willing to fill any role, anytime. Going above/beyond the call of duty.
vTransparent: Open and honest to self and others.
● A founder: Think big, go fast, and solve for the customer.
● Organized: Juggle multiple requests/problems simultaneously, and solve them all!

Candidates with demonstrated Customer Service, Human Resource, or Teaching experience will be considered.

Benefits & Perks:

● Competitive compensation packages
● 4 weeks of PTO
● Retirement with Company Matching
● Occasional work-from-home days after mastery of business functions
● Paid holidays (including your birthday/floating day)
● 24/7 Parking Garage space across from the Superdome
● Endless Supply of coffee, tea and snacks
● Team Outings/Community “give back” days

Working Environment/Physical Demands:

The employee will work in a normal office environment with normal use of office equipment. The employee may be asked to occasionally deliver supplies to clients with use of their personal vehicle. Additional hours may be required during peak times. While performing the duties of this position, the employee is regularly required to talk or hear. The employee is frequently required to sit, use hands or fingers, handle, or feel objects, tools or controls. The employee is rarely required to climb, balance, stoop, kneel, crouch or crawl.

The employee may be required to lift or move files, document or other office material weighing no more than 25 lbs. Specific vision abilities required by this position include those associated with data entry.

The noise level in the work environment is usually low to moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Requested Skills

● + 1 Year Customer Service

● Ability to juggle multiple tasks at once

● Ability to plan and prioritize; organized

● Humble

● Adaptability & Openmindedness/Upbeat Personality

Visit our website:

☎ 504-434-0998

• Location: New Orleans, New Orleans ,LA

• Post ID: 32672677 neworleans is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018